ASM exam voucher: keep pinging support even after two days of opening ticket

Discussion in 'Agile and Scrum' started by Muhammad Asad Kamran, Aug 11, 2018 at 8:21 AM.

  1. Muhammad Asad Kamran

    Muhammad Asad Kamran Active Member
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    Greetings,

    Its been two days since I have been following it up with support for my ASM exam voucher. I have opened support ticket & following up with support by sending email & adding comments but no one is replying. We all know how quickly one can start forgetting concepts/contents. Since I am well prepared so want to write my exam asap in order to move ahead with my project management expert course

    Ticket: 00261567
    Regards
    Asad
     
    #1
  2. Muhammad Asad Kamran

    Muhammad Asad Kamran Active Member
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    Its been 3 days & I have been following up with support for my exam voucher. I just receive an email that my request has been redirected to exam voucher section. Any learner can confirm this that these learning contents start slipping out if not write exam as soon as prepared well enough. I need exam voucher for my ASM exam.
     
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  3. Muhammad Asad Kamran

    Muhammad Asad Kamran Active Member
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  4. Muhammad Asad Kamran

    Muhammad Asad Kamran Active Member
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    Its been 5 days since i opened support ticket for my exam voucher & didn't get any proper response except someone is forwarding my request to exam department which seems sleeping for indefinite period.

    This is extremely unprofessional, especially to someone who refereed many a friends to Simplilern. I myself got PRINCE 2 certified through Simplilearn, then following up this ASM exam voucher request under Project management expert course. Beside this I am enrolled for BlockChain. I was planning for few other course in near future but this kind of unprofessional services really putting bad review & feedback for Simplilearn for me & my connections.

    Asad
     
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  5. JadrankaPerc

    JadrankaPerc Active Member

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    I agree 150%..very unprofessional..really bad, no response whoever ask here.anything.. try escalating..
     
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  6. Muhammad Asad Kamran

    Muhammad Asad Kamran Active Member
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    Now I got this stupid reply from exam support team, training consultant & Simplilearn middle tear management that exam fee for ASM exam in Project management expert course isn't included!!!! If this is case, it should be mentioned upfront. This project management expert course is combination of ASM & PMI exams e.g. PMP, PMI RMP & PgMP. If you click individual course within this master course it navigate to individual course details e.g. ASM and it clearly mentioned exam fees included in this course fees.
    https://www.simplilearn.com/agile-and-scrum/agile-scrum-master-certification-training#/exam-and-certification

    However for PMP & other PMI exam (which is part of this same master course) it isn't mentioned anything about exam fees inclusion. So any normal human being will easily understand that exam voucher should be provided for ASM exam.

    If I know this upfront I will not waste my 5 days & now I starting to forgot the understanding I developed for ASM exam. This is very unprofessional way to do cost saving. So for other master course example DevOps etc, candidate must know by my experience or confirm it before enrolling in course about ASM and other exams don't include course fees. I gave good amount of business myself & then refer around 25+ individual who got training from Simplilearn consultants in Riyadh for Prince2. I wasn't expecting this kind of customer services & miscommunication which is more kind of cheat then ambiguity. I will make sure my voice being heard through my connections & through this community forum so other being aware & save their precious time & money to get things sorted out upfront.

    Asad
     
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