ITIL Foundation certification Dumps

Discussion in 'IT Service Management - ITIL/ITSM/TOGAF' started by Richard Raju, Nov 28, 2017.

  1. Richard Raju

    Richard Raju Well-Known Member
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    Check out this link, have some good and latest questionaries, could be of help

    http://www.teachertube.com/document/33374

    Examples

    Which of the following BEST describes an operational level agreement (OLA)?

    A. It contains targets that underpin those within an SLA to ensure that targets will not be breached by failure of the supporting activity.
    B. It is an agreement between a supplier and another part of the same organization that assists with the provision of services.
    C. It is a written agreement between a supplier and the IT customer(s), defining the key service targets and responsibilities of both parties.
    D. It is a legally binding contract outlining services delivered to an IT service provider that underpin a service that provider delivers to its customers.

    Answer: B

    Which of the following is NOT an objective of the operations management function?

    A. Swift application of skills to diagnose any IT operations failures that occur
    B. Delivering operational improvements to achieve reduced costs
    C. Management of the definitive media library (DML)
    D. Maintenance of status quo to achieve stability of day to day processes and activities

    Answer: C
     
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