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Discussion in 'IT Service Management - ITIL/ITSM/TOGAF' started by _27561, May 21, 2018.
What are the differences between Process and Function ?
Process - Process is measurable and responds to specific triggers to deliver out comes to customers or stakeholders.
Function - Funcations are part of process, but are performed for certain type of activities. For example : DB Acvitiy, Application Activity, Monitoring Acvitity are examples of different types of functions, all these managing as a core activity called as a process.
The major difference between a 'Process' and a 'Function' lies in flow of actions between trigger and result.
Process implies a flow of related activities (Input -> Activity 1 -> Activity 2 ...........-> Activity N -> Result) that work together to achieve an objective. On the other hand, a function implies a discrete action that produces a result. A function may certainly be included in a process, or even be the name of a process, but at its root, it is not the same thing.
While trying to find a sensible example, I think on boarding a new employee can be a good one. It stands out overall as an "On boarding Process" while different functions of HR, Finance, Admin etc. play their role in it.
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