Cultural aspects - OPAs

Discussion in 'PMP' started by _49203, Aug 15, 2019.

  1. _49203

    _49203 Active Member

    Nov 22, 2018
    Likes Received:
    Hi @timjerome,

    I really appreciate your assistance with understanding how to read these questions.

    1) Please help me understand why it is not C. I was torn between B and C, and read the 2nd sentence to imply that it is the company/organization's first time doing business in the ME, so the OPAs wouldn't have much guidance specific to cultural aspects...

    You are trying to partner with a firm in the Middle East. This is the first time you will be doing a business partnership in the Middle East. You want to know about the cultural aspects of the country and get some guidelines on doing business as well. Which would be the best document to refer to?

    Project archives from earlier projects
    Organization policies and procedures
    Cultural overview from government website
    Correct Option:B


    2) The 3rd sentence, "This was included on the deliverable list," led me to believe that while the clause was interpreted differently by both parties, the deliverable was already part of the deliverable list in the scope baseline.... so it wouldn't fall under claims administration.

    During project execution, the customer interprets a clause in the contract differently and demands an elaborate design document as part of the next deliverable. This was included on the deliverable list. What is the best you can do to resolve the situation?

    Change the contract and continue with your project work
    Accept the customer's demand as he is the one responsible for the project's success
    Raise a complain to the project sponsor along with the implications of accepting such a request on the schedule and cost of the project
    Document the dispute and refer to the claims administration
    Correct Option:D
    Last edited: Aug 15, 2019
  2. tim jerome

    tim jerome Well-Known Member

    May 15, 2015
    Likes Received:
    /* This type of question will take a bit of practice and review - I started reading this, and thought "Isn't culture an EEF?"

    Let's pull back. We're talking about contracts and contracting, so we'll have a good idea from general cultural behavior, but looking at the 'how to' for doing business (the more important part of the information above) than the culture, you'll have better luck meeting the objective (doing business).

    That's the secret of this question - we're looking not at a culture question, but an objective question. What should the M be considering here? The objective - and culture is only one contributor to the objective. THe organization's policies and procedures are another contributor, and possibly just as important.

    /* When you can't agree that a change has occurred, or a change is necessary, or can't agree on payment, you raise a claim. If you can't resolve that claim, you turn on dispute resolution. Dispute resolution is a set of rules you commit to in order to argue.

    You have a formal contract, which by law, you are committed to follow - follow it. It's not going to hurt feelings or break anything or ruffle any feathers (unless someone may not understand why you have claims administration).

    It's interesting that the document was included in the deliverable list, but is interpreted differently; the reason this was placed into the scenario was for the express purpose of hinting at claims administration as part of the correct answer.

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