Differences in Master Program Modules Offered

[_43099]

I am enrolled in the Data Scientist Masters Program since Oct 18.
I realised lately that Simplilearn offers more modules in its Data Scientist Masters Program than what I signed up for.
See attached table for a comparison (see my queries in Remarks column).
I seek an explanation from Simplilearn why there are differences in offered contents for the same course. This is alarming to me as I had to pay separately for one of the modules (Tableau 10) recently, until I discovered it is actually offered in the masters program already, and this is not fair to me. Pls let me know how we can address these differences in course contents.

 

[Support Simplilearn(4685)]

Hi Tham,
Thank you for reaching out.
The courses that you are referring to offered under Data Scientist course is for $1299.
I see that you have paid an amount of $799 and $220 and hence the courses were not a part of your programme.
As an exception, I would be giving you the access to the courses and the same will reflect in your account.
Regards,
Team Simplilearn

 

[_43099]

Thanks for the speedy response. Just to clarify, the $799 offered to me by Zaid Ahmad was a discount for the full Masters course. I was not aware the $799 was actually a cutting of some course modules?
I had already paid $220 separately for Tableau10 course. Should i get a refund for this $220 since the current Masters course already includes that, together with Capstone project and Machine Learning?
For your clarifications pls.

 

[Support Simplilearn(4685)]

Hi,
Thank you for writing back.
Since you have paid an amount of $799 against $1299, we would have to remove the course access of Machine learning, Capstone project and Tableau 10 if you want a refund of $220.
If you are willing to pay the difference amount of the current price of Data Scientist i.e $1299, we can go ahead and refund the previous amount.
Regards,
Team Simplilearn

 

[_43099]

hi,
OK, I will pay the difference of $500 with current Data Science Masters Program.
Pls allow access to these missing modules - Machine learning, Capstone project and Tableau 10.
And pls refund the $220 which I had previously paid for Tableau 10.
Alternatively, to simplify, I should just make a payment of $500 - $220 = $280.
For your advice on the next step.

 

[Support Simplilearn(4685)]

Hi,
Thank you for writing back.
If we are providing you a refund for $220, then the amount paid would be $799 against $1299. Hence you would have to pay $500.
Once we receive your payment of $500, we will initiate a refund for $220.
Or else we can deduct $220 from $500 and you can make the payment for $280, this way there would be no refund that has to be raised and you can only pay the difference amount of $280.
Regards,
Team Simplilearn

 

[_43099]

Hi i will pay the difference of $280 then. Pls advise how i can do so.