Hi Team, Required to brief about the RACI table....

Discussion in 'IT Service Management - ITIL/ITSM/TOGAF' started by _25664, Mar 12, 2018.

  1. _25664

    _25664 Member

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    Hi Team,

    Required to brief about the RACI table.

    Who is Root of the process. As well brief about the OLAs and UCs.

    Please share the link or notes if you have.
    Pls do the needful asap.

    Thanks & Regards,
    Hitesh
     
    #1
  2. Priyamwada

    Priyamwada Well-Known Member
    Simplilearn Support

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    Hope you are doing well!

    This is to acknowledge that we have received your query and have forwarded it to the Subject Matter Expert.
    Kindly allow us 24-48 business hours and we will help you with the update.

    Thank you for your patience in the meantime.

    Happy Learning!!
    Priyamwada Singh - Global Teaching Assistant
     
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  3. Chandra M R(4723)

    Chandra M R(4723) Consultant & Coach
    Alumni Trainer

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    Dear Hitesh,

    RACI refers to Responsible, Accountable, Consult & Inform... For every activity in a process you can assign RACI against the roles for that activity.
    While assigning RACI one has to keep in mind Accountability should be with one role only, whereas RCI can be with as may as required. Secondly A can be there with R. Thirdly, C & I may be there or may not, but A & R are must. Refer the example below, Where you can observe this.
    upload_2018-3-17_18-54-39.png

    OLA - Operation Level Agreement is the agreement between the function with in the functions within the same organization. For example - The agreement between Database function with Application Management Function.

    UC - Underpinning contract is the external contract with the supplier who would supply the goods or services.

    Hope this clarifies.. Feel free to revert for any further clarification.

    Rgrds
    CMR
     
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