How to contact Help & Support?

Discussion in 'Agile and Scrum' started by Rakesh Deshpande, Sep 23, 2017.

  1. Rakesh Deshpande

    Rakesh Deshpande Moderator
    Simplilearn Support

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    Hello Learner,

    I am Rakesh Deshpande, Global Teaching Assistant for Agile & Scrum Catergory. I hope my previous posts were helpful.

    This post will help you on how you can reach our dedicated Help & Support team for reasons like Examination related queries, technical assistance, Global Teaching Assistant private discussions and so on..

    1. How to raise the request for Examination/Related Queries :

    • Click on the Course Module E-Learning Module -> Help & Support.
    • Select Exam / Result Related.
    • Enter the message and create a ticket. Share your Entire details such as Name,Date & Place of Exam, Order ID, Current Location & Registered Email ID.
    2. How to raise the request for technical assistance / Global Teaching Assistant private discussions. :
    • Click on the Course ModuleE-Learning Module -> Help & Support.
    • Select Technical Issue.
    • Enter the registered E-mail ID, batch details and a screenshot ( if applicable ) and click on create.
    3. How to raise request for Certificate related / E-Learning Modules / Reference files :

    • Click on the Course ModuleE-Learning Module -> Help & Support..
    • Select Certificate Related or Course & Content Related.
    • Enter the registered E-mail ID, batch details and a screenshot ( if applicable ) and click on create.
     
    #1
  2. Deepak Kumar_44

    Deepak Kumar_44 Customer
    Customer

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    Hi, I am planning to give ASM exam. Can anyone help with the dump.
    Email ID : dk654321@gmail.com
     
    #2
  3. Jiteen Patel

    Jiteen Patel Customer
    Customer

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    how do you unlock your certificate I've completed all training for pmp it say 100 percent complete is there a step that i am missing ? please email me @ jayonlanier112@gmail.com
     
    #3
  4. SAILESH KUMAR NANDA

    SAILESH KUMAR NANDA New Member

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    I have purchased Cloud Architect Course & I want to appear for AWS Solution Architect Certification. Will I get Any exam voucher for AWS Solution Architect Certification from Simplilearn. In which section of Help & Support, I have to raise ticket.
     
    #4
  5. PRADIP KUMAR DALVI

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    I am unable to login to the Azure portal with the lab credentials provided. And i dont know where can i raise the ticket. When i am going to help and support it directs to Chat Bot Arya, which is useless. I am unable to submit my project due to the same.
    assigned credentails.png no access to create resource.png
     
    #5
  6. _77769

    _77769 Member

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    Where do I find the "Course Module E-Learning Module -> Help & Support" ?
     
    #6
  7. Chang Tszy Yuen

    Joined:
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    HI Rakesh Deshpande,

    But after raised ticket, how or where I can checked the return/reply from the support team.
     
    #7

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