ITIL Certification Exam

Discussion in 'Simplilearn Support' started by Sunny Thakur, Nov 7, 2015.

  1. Sunny Thakur

    Sunny Thakur Member
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    Hello,

    I just completed my Online training (Self) for ITIL foundations. Please let me know how and where to give the certification exam for the same.
    Also let me know if i have to submit additional fee for this exam.

    Thanks,
    Sunny
     
    #1
  2. Alisha_1

    Alisha_1 Simplilearn Support Community Manager
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    Hi Sunny,

    Apologize for the delay in response.

    The exam fee is included in the course fee.

    Further, please send us the following details from our website(http://www.simplilearn.com) by clicking on "Help and Support" and login to your account to raise a ticket.

    Name:
    Email address:
    Communication address:
    Contact number:
    Preferred date of exam:

    Our support team will be glad to help you.
     
    #2
  3. Sunny Thakur

    Sunny Thakur Member
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    Hello,

    Thanks for your response. I have submitted a ticket for the query.
    Ticket ID is :- 752991
     
    #3
  4. Alisha_1

    Alisha_1 Simplilearn Support Community Manager
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    Hi Sunny,

    I have responded to your email. Please send the details accordingly to book the exam for ITIL foundation.
     
    #4
  5. mlletech

    mlletech Active Member
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    How long does it take once you submit this information to your company? I mean I have requested to schedule the exam at a certain time, will this be confirmed within a day? or ..........

    Can the online exam be scheduled 24 hours a day? any day of the week?

    What is the specific process?


    I have a ticket (782052 )whereby I have already answered your questions.
     
    #5
  6. Alisha_1

    Alisha_1 Simplilearn Support Community Manager
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    It normally take 3-4 business days to book the exam and share the exam voucher with you.

    For ITIL foundation exam once the voucher is booked it has a validity of 1 year and you can give the exam anytime, however it will be monitored through webcam.

    We have already, raised your request to book the exam. We will get back to you with the exam voucher shortly.
     
    #6
  7. mlletech

    mlletech Active Member
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    This video is helpful.
     
    #7
  8. mlletech

    mlletech Active Member
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    I received an email to enroll for the exam, but wanted to schedule it for a date in the soon future ( when my class ends). I want to be sure that if I click on enroll now, I will not have to take the exam right now as I am not done with the ITIL class. Please confirm the necessary steps as this is not clear from the email.
     
    #8
  9. mlletech

    mlletech Active Member
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    The proctor company has explained the process to me.
     
    #9
  10. Bharat Rastogi(1722)

    Bharat Rastogi(1722) Active Member
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    It's not mandatory to take the exam immediately. You can make the payment now and choose any future date to take the exam .
     
    #10
  11. mlletech

    mlletech Active Member
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    Hi,

    For anyone else that may be taking the exam via web proctor.....

    You are emailed a link by Simplilearn to register for the exam on the web proctor company's website. Then when you are ready, you can take the exam. You will have to install some software that allows the company to monitor your computer. You should have your form of identification ready and be sure that your webcamera is working. You will be asked to hold your id up to the webcamera and take a picture of it. You will also be asked that all extra applications are closed on your computer and you will have to take a panoramic recording of whatever room you are testing in. Once you are done, you can take the exam. This method of test taking is extremely convenient. I wish you could take all tests like this. I highly recommend it.

    Also, it took 7 days for my results to clear the web proctor system and reach Simplilearn.
     
    #11
    Last edited: Dec 11, 2015
  12. Alisha_1

    Alisha_1 Simplilearn Support Community Manager
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    Mlletech, that was a useful information. Thank you for sharing it with the group.
     
    #12
  13. mlletech

    mlletech Active Member
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    How long after you pass the exam will you receive the official certificate ? Is a hard copy mailed to you or are you emailed a PDF ?
     
    #13
  14. Bharat Rastogi(1722)

    Bharat Rastogi(1722) Active Member
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    It usually take 7-10 business days to recieve the certificate as PDF to email address.
     
    #14
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  15. khandujarohan

    khandujarohan Member
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    Hi Alisha

    I am almost done with the ITIL training and i would like to know the schedule for exam for this month. I read the post above and it says voucher has validity for 1 year. so does it mean we can schedule the exam with Axelos according to our convenience or a fixed date must be provided to take the exam?
    I am based in Jacksonville, FL and when i called up customer care i didnt get much detail answer to this - would appreciate if you can share more details on this on khandujarohan@gmail.com

    Thanks
    Rohan
     
    #15
  16. Alisha_1

    Alisha_1 Simplilearn Support Community Manager
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    Hi Rohan,

    In order to book the exam you will have to send us the following details.

    Name:
    Email address:
    Communication address:
    Contact number:
    Preferred date of exam:

    The exam is booked by us (Simplilearn) through the governing body. The validity of the voucher depends on the governing body. For Eg. EXIN exam voucher is valid for an year whereas CSME is valid for 1 month.

    For web proctored exam it is not mandatory that you have to take the exam on the preferred date mentioned. Depending upon the validity of your voucher you can give the exam anytime within the period the voucher is valid.

    I hope this was clear.
     
    #16
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  17. khandujarohan

    khandujarohan Member
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    Hi Alisha
    Thank you for quick response

    So do I need to let you know that I need a web proctored exam or an onsite exam ?
    I raised Ticket 789236 providing all information you asked for.

    I have given the Preferred date of exam: Monday, Dec 21st, 2015 however you mentioned it is not mandatory that i take the exam on a preferred date I would like to be flexible as per voucher validity.
     
    #17
  18. Bharat Rastogi(1722)

    Bharat Rastogi(1722) Active Member
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    Rohan, our Customer Delight team is working on this ticket and help you in scheduling the exam.
     
    #18
  19. Ridhi Sanghavi

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    Does Simplilearn provides a hard copy of ITIL V3 Foundation Certificate which is certified by Axelos and ship the same to the mailing address ? or do you ONLY provide eCertificate ?
     
    #19
  20. Ashish J

    Ashish J Guest

    Hi Ridhi,

    Simplilearn provides a soft copy of the course completion certificate after completing the course. Once you clear the exam with AXELOS, you will be able to download the certificate from AXELOS website.
     
    #20

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