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Not able to view past classed recorded session after downloading .arf session file

Hi Team,
I have downloaded past recorded .arf file and NBR version for my windows machine. But i can't see open with option for downloaded player
Due to which i can not do practice and do my work. Also ticket is raised for same 00823465 but no solution given for raised issue
So please help me on this asap as i am stuck and cant do anything till this issue will get resolve. Also help me if anyone has simpli learn contact number for India region so i can directly talk to them to fix this issue
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