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Request Free Extension - not seeing button on My Classes page

How do i request a free class extension for the data analyst class? I am on disability and cannot work to complete the course right now. The FAQ states to go to 'My Courses' and click on the 'Request Free Extension' button to request a free 45 day extension, but there is no such button on the page. Please advise. Can you open a support ticket for me? Is it possible to extend the class for more than 45 days? Thank you in advance.
 
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