Videos just getting buffered

Discussion in 'Simplilearn Support' started by Sahil Sareen, Jul 12, 2019.

  1. Sahil Sareen

    Sahil Sareen Customer
    Customer

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    Hi All,

    Whenever I am trying to view a video, its starts to buffer and keeps on buffering. I am facing this issue since 15 days, have tried viewing on different platforms like Internet Explorer, Mozilla, Google Chrome. I have tried from different machines. I have tried deleting temp files and cookies still facing the issue.

    If anyone have a solutiion to this issue, kindly share it.

    Thanks
    Sahil
     
    #1
  2. Prachi_39

    Prachi_39 New Member

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    I am having similar issues. This is frustrating
     
    #2
  3. Sameer Govindan

    Sameer Govindan Administrator
    Staff Member Alumni

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    Kindly follow the below mentioned troubleshooting steps:

    1>Clear your cookies and cache memory.
    2>Try logging in with a different browser.
    3>Allow the flash on the google chrome browser
    4>Updating your current browser, preferred- (Mozilla Firefox or Google Chrome)
     
    #3
  4. Sahil Sareen

    Sahil Sareen Customer
    Customer

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    Hi Sameer,

    I have tried everything you said, but all of it is not working. Kindly provide the solution.
     
    #4
  5. Sameer Govindan

    Sameer Govindan Administrator
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    I request you to kindly follow the below mentioned steps:

    1. Click on Secure button
    2. Click on Site settings
    3. Under Settings tab, click on Flash drop down to Allow Flash
    4. Then Refresh LMS page to fix these issues.

    If you are still facing issues, kindly raise a help and support ticket and share your contact no and best time to call so that we can take a screenshare of your system and resolve the issue for you.
     
    #5
  6. Sahil Sareen

    Sahil Sareen Customer
    Customer

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    Hi Team,
    I have logged a support ticket, can you provide me the path to reply on the same ticket.
     
    #6
  7. Sameer Govindan

    Sameer Govindan Administrator
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    We will revert to you on the ticket no 00399150 with the resolution at the earliest.
     
    #7

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