Hi All, We are glad to inform you that our Webex has been upgraded to a newer version and you would require Newer version of NBR (Network Based Recordings) player to access the recordings from 21st April. Hence the recordings that we have shared are upgraded with the newer version. Kindly click on below NBR player links to download and install. Windows : https://cisco.box.com/s/vw1ut5u7wvkw1b3vksrtt825nvo4if8w MAC :https://cisco.box.com/s/qfwgb6fhkh0dxz3c6uxm1jf357fymi5x As always you can chat or get on a call with us for an instant response or reach out to Support team through Help & Support page on Simplilearn website. We're always around to help you achieve your career goals!